Data & Privacy

Jitbaji Privacy Policy

Your privacy is important to us. This policy explains exactly what personal data Jitbaji collects, why we collect it, how we use it, and what rights you have over your own information. We've written this in plain language — no legal jargon, no confusion.

Last updated: 1 January 2025
Jitbaji does not sell your personal data to third parties. Your information is used only to operate your account and improve your experience on the platform.

Our Privacy Commitments

Six Ways Jitbaji Protects Your Privacy

These are the core principles that guide how Jitbaji handles your personal data — from the moment you register to every session you play.

Encrypted Data Storage

All personal data stored by Jitbaji is encrypted at rest and in transit. We use industry-standard SSL/TLS encryption across the entire platform, so your information is protected whether you're logging in, depositing, or browsing your account history.

SSL Protected
No Data Selling

Jitbaji never sells, rents, or trades your personal information to third-party marketers or data brokers. The data you share with us stays with us — used only for the purposes described in this privacy policy and nothing else.

Never Sold
You Control Your Data

You have the right to access, correct, or request deletion of your personal data at any time. Jitbaji makes it straightforward to exercise these rights — just contact our support team and we'll handle your request promptly.

Your Rights
Minimal Data Collection

Jitbaji only collects the data that is genuinely necessary to operate your account, process transactions, and comply with legal requirements. We don't collect data for the sake of it — if we don't need it, we don't ask for it.

Data Minimisation
Clear Retention Limits

Jitbaji does not hold onto your data indefinitely. We retain personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. Once the retention period ends, data is securely deleted.

Time-Limited
Breach Notification

In the unlikely event of a data breach that affects your personal information, Jitbaji will notify affected members as quickly as possible. We take security incidents seriously and have response procedures in place to act fast.

Transparent
Contents
  1. Who We Are
  2. Data We Collect
  3. How We Use Your Data
  4. Legal Basis
  5. Sharing Your Data
  6. Cookies and Tracking
  7. Data Retention
  8. Your Rights
  9. Children's Privacy
  10. Security Measures
  11. Policy Updates
  12. Contact Us

01Who We Are

Jitbaji is an online gaming platform operating at jitbaji.app, providing casino games, sports betting, and related entertainment services to players in Bangladesh. When this privacy policy refers to "Jitbaji", "we", "us", or "our", it means the Jitbaji platform and the team responsible for operating it.

Jitbaji acts as the data controller for the personal information you provide when you register, use the platform, or contact our support team. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.

If you have any questions about this privacy policy or about how Jitbaji handles your data, you can reach us at any time at [email protected].

02Data We Collect

Jitbaji collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with the site, and from third parties where necessary for verification or payment processing. Here is a breakdown of the categories of data we collect:

Category Examples How Collected
Identity Data Full name, date of birth, gender, nationality Registration form, KYC verification
Contact Data Email address, phone number, residential address Registration form, account settings
Financial Data Payment method details, transaction history, deposit and withdrawal records Payment processor, account activity
Technical Data IP address, browser type, device type, operating system, session duration Automatically via cookies and server logs
Usage Data Games played, bets placed, pages visited, features used Automatically via platform analytics
Communications Data Support chat logs, emails sent to Jitbaji, survey responses Direct communication with our team
Verification Data Government-issued ID copies, proof of address documents KYC process, withdrawal verification
Jitbaji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

03How We Use Your Data

Jitbaji uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we use your data are:

  • Account management: To create and maintain your Jitbaji account, verify your identity, and manage your profile settings.
  • Transaction processing: To process deposits, withdrawals, and any other financial transactions on the platform.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the Jitbaji support team.
  • Legal compliance: To meet our obligations under applicable laws, including anti-money laundering (AML) regulations and age verification requirements.
  • Fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform.
  • Responsible gaming: To monitor gaming behaviour and identify members who may need support through our responsible gaming tools.
  • Platform improvement: To analyse how members use Jitbaji and make improvements to the platform, games, and features.
  • Marketing communications: To send you promotional offers, bonus notifications, and updates — but only if you have opted in to receive them.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting support at [email protected]. Opting out of marketing will not affect your ability to use the Jitbaji platform.

04Legal Basis for Processing

Jitbaji processes your personal data on the following legal grounds, depending on the purpose of the processing:

  • Contract performance: Processing that is necessary to provide you with the Jitbaji service — such as managing your account and processing transactions — is carried out on the basis that it is required to fulfil our contract with you.
  • Legal obligation: Some processing is required by law, including identity verification, AML checks, and record-keeping obligations.
  • Legitimate interests: Jitbaji processes some data on the basis of legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
  • Consent: Where we rely on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05Sharing Your Data

Jitbaji does not sell your personal data. We may share your data with trusted third parties only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with include:

  • Payment processors: To facilitate deposits and withdrawals on your account. These providers are bound by strict data protection obligations.
  • Identity verification providers: To carry out KYC checks and verify your age and identity as required by our operating obligations.
  • IT and platform service providers: Companies that provide hosting, security, analytics, and other technical services that support the Jitbaji platform.
  • Regulatory and law enforcement authorities: Where we are legally required to disclose information — for example, in response to a court order or regulatory investigation.
  • Fraud prevention agencies: To detect and prevent fraudulent activity, money laundering, and other financial crimes.
All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws. Jitbaji does not permit third parties to use your data for their own marketing purposes.

06Cookies and Tracking

Jitbaji uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit the Jitbaji website or use the app.

We use the following types of cookies:

  • Essential cookies: These are required for the platform to function. They enable features like logging in, maintaining your session, and remembering your preferences. You cannot opt out of essential cookies.
  • Analytics cookies: These help us understand how members use Jitbaji — which pages are visited most, where users drop off, and how the platform performs. This data is aggregated and anonymised.
  • Functional cookies: These remember your settings and preferences to personalise your experience on the platform.
  • Security cookies: These help us detect and prevent fraudulent activity and protect your account.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Jitbaji platform.

07Data Retention

Jitbaji retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. The specific retention periods depend on the type of data and the purpose for which it was collected.

  • Account and identity data is typically retained for a minimum of five years after account closure to comply with AML and regulatory requirements.
  • Transaction records are retained for the period required by financial regulations applicable in Bangladesh.
  • Support communications are retained for up to three years after the matter is resolved.
  • Marketing preferences and consent records are retained until you withdraw consent or close your account.
  • Technical and usage data collected via cookies and analytics is typically retained for up to 24 months.

Once the applicable retention period has passed, Jitbaji will securely delete or anonymise your personal data so that it can no longer be linked back to you.

08Your Rights

As a Jitbaji member, you have a number of rights over your personal data. Jitbaji is committed to making it easy for you to exercise these rights. Here is what you are entitled to:

Right of Access

Request a copy of the personal data Jitbaji holds about you.

Right to Rectification

Ask us to correct any inaccurate or incomplete data we hold about you.

Right to Erasure

Request deletion of your personal data where there is no legal reason to retain it.

Right to Restriction

Ask us to limit how we use your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format to transfer elsewhere.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the Jitbaji support team at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

09Children's Privacy

Jitbaji is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the Jitbaji platform.

If Jitbaji becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on Jitbaji, please contact us at [email protected] so we can investigate and take appropriate action.

Jitbaji uses age verification checks during registration and may request additional documentation at any time to confirm that a member is 18 or older.

10Security Measures

Jitbaji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and the Jitbaji platform.
  • Encryption of sensitive data stored in our databases, including financial information and identity documents.
  • Access controls that limit which Jitbaji staff members can access personal data, based on their role and need.
  • Regular security audits and vulnerability assessments of the platform and its infrastructure.
  • Two-factor authentication options for member accounts to add an extra layer of protection.
  • Monitoring systems that detect and alert us to suspicious activity or potential security incidents.

While Jitbaji takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong password, do not share your login details, and contact us immediately if you notice anything unusual on your account.

11Updates to This Policy

Jitbaji may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, Jitbaji will notify registered members by email or through an in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how Jitbaji protects your privacy.

Your continued use of the Jitbaji platform after any updates to this policy have been published constitutes your acknowledgement of the updated version.

12Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way Jitbaji handles your personal data, please get in touch with our support team. We take all privacy-related enquiries seriously and will respond as quickly as possible.

Response time: Within 30 days for data requests; 24–48 hours for general queries

You can also visit our FAQ page for answers to common questions, or review our Terms and Conditions for the full rules governing your use of the Jitbaji platform.

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Your Data Is Safe With Us

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